Shipping

Christian Healing Ministries STRONGLY recommends that you set up a login account with our Online Store when placing your order. A login account allows CHM to store your order history.

ADDRESS FORMAT

  • Before completing your order, please check to make sure that all of your information was entered correctly.
  • All UPS orders MUST have a physical address; UPS does not deliver to P.O. boxes.

TIMETABLE FOR ORDER ARRIVAL

  • Please allow 3-4 business days for processing.
  • Time allotted for shipping is based on a couple of factors, including destination address and shipping method selected by the customer.
  • To determine an order's estimated DELIVERY DATE, please factor in the following information. Your order is received, processed and packaged within an average of 48 hours. This time may vary depending on the day an order is made and availability of the items.
  • Holidays - when ordering around a holiday date, orders will take longer to be processed.
  • CHM Events - when ordering around the time of CHM events, orders may take longer to be processed.

ARRIVAL OF SCHOOLS OF HEALING PRAYER MATERIAL

  • If placing an order for Schools of Healing Prayer CDs, DVDs or Manuals and in need of expedited processing and shipping, leave a message in the additional details section and select the appropriate shipping method.

SHIPPING METHODS

    Most orders are estimated to be shipped within 48 – 72 hours.  Keep in mind that we are closed on the weekends.
  • UPS 2ND DAY AIR: Ship time is subject to item availability. UPS 2nd Day Air will take approximately 2 business days from the time it leaves our building until it is delivered to you.
  • UPS GROUND DOMESTIC: Ship time is subject to item availability. UPS Ground will take approximately 5 business days from the time it leaves our building until it is delivered to you. UPS is available for the U.S. only
  • UPS NEXT DAY AIR: Ship time is subject to item availability. This service is available for the U.S. only. UPS Next Day Air will deliver your order to you the next day.
  • USPS Media Mail: Ship time is subject to item availability. Media Mail transit time is approximately 2-10 business days.
  • USPS PRIORITY: Ship time is subject to item availability. USPS Priority transit time is approximately 1-3 business days from the time the item leaves our building until it is delivered to you.
  • USPS FIRST CLASS INTERNATIONAL: Ship time is subject to item availability. Ship time stated by the United States Postal Service reads as "varies." Therefore, USPS gives their customers no estimated time of delivery. This method can only be used for packages that are less than four pounds. USPS is not responsible for delivery time once your order leaves the border of the United States. CHM is not responsible for duties or taxes incurred upon your packages. International packages have been known to take up to 2 months to reach their destination because of other countries' customs and delivery services.
  • USPS PRIORITY INTERNATIONAL: Ship time is subject to item availability. Priority International ship time is an estimated 4-10 days. USPS is not responsible for delivery time once your order leaves the border of the United States. CHM is not responsible for duties or taxes incurred upon your packages. Some international packages have been known to take up to 2 months to reach their destination because of other countries' delivery services.
  • USPS EXPRESS INTERNATIONAL: Ship time is subject to item availability. Express International ship time is an estimated 3-5 business days. USPS is not responsible for delivery time once your order leaves the border of the United States. CHM is not responsible for duties or taxes incurred upon your packages.

TRACKING INFORMATION

  • Tracking provided on orders shipped within the United States.
  • USPS International orders do not have tracking information.

UNDELIVERABLE PACKAGES

  • If a package is deemed lost as a result of our error, we will refund the order. HOWEVER, if the order is lost because of customer error, the charges will not be refunded.
  • We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to have items shipped to you that were undeliverable, you are welcome to call our bookstore office and pay for the shipping of your package.

WHY WAS MY PACKAGE UNDELIVERABLE?

Carriers may deem a package "undeliverable" for one of the following reasons:

  • INCORRECT ADDRESS - If the address is incorrect or outdated, the package is typically returned to us by the carrier.
  • WEATHER DELAYS - If you live in an area experiencing snow storms or other extreme weather, weather delays may add additional time to the estimated delivery date of your order.

Return Policy

NON-REFUNDABLE ITEMS

  • ALL MP3 purchases are FINAL.
  • ALL "made-to-order" products (conferences, schools, individual CDs and DVDs) are non-refundable as they are only produced upon your request.


TIME LIMIT FOR RETURNS

  • Full Refund Conditions: REFUNDS MUST BE PRE-APPROVED BY THE CHM BOOKSTORE MANAGER.
  • All returns must be accompanied by the original receipt.
  • Books, CDs, Student Manuals and Merchandise must be returned within 30 days of purchase date. 
  • Items must be returned in the same condition as when purchased: unopened (if shrink wrapped), sold and fulfilled by Christian Healing Ministries Bookstore.
  • Defective items must be reported to CHM within 30 days* of receipt. 
  • The replacement order will be shipped once the defective item(s) is received by CHM.
  • Customer is responsible for the original shipping charge and the return shipping charge unless the items were received defective.
  • Refunds will be issued to a credit card.  No refund checks will be issued.  There are no exceptions.
  • A 10% restocking fee will apply in most cases.
  • Any products shipped to CHM without pre-approval will not be refunded.

  • *Reporting defective Schools of Healing Prayer CDs and DVDs must be within 60 days of receipt. This extension does not apply to Schools of Healing prayer Student Manuals or other material that is sold at Christian Healing Ministries Bookstore.


FAULTY PRODUCT

*Please try playing all media in several different players before contacting us about potentially faulty product. Some MEDIA (DVD/CD) will not play in equipment that is not CURRENT technology.
We will replace any faulty product you may receive. Before returning the product to us, please contact us and provide the following information:

  • Your name as appears on the order
  • Shipping address
  • Your daytime phone number
  • Order number


SHIPPING CHARGES

We will pay return shipping costs if we request product to be returned as a result of our error (you received an incorrect or defective item, etc.)


WINDOW OF TIME TO RECEIVE A REFUND

  • ALL REFUNDS MUST BE PRE-APPROVED BY THE BOOKSTORE MANAGER. Please do not return ANY products without contacting Christian Healing Ministries. Products shipped to CHM without pre-approval will not be accepted for refund.
  • You can expect to receive your refund within two weeks of giving your package to the return shipper; however, in many cases you may receive a refund more quickly.
  • Time period stated includes the transit time for us to receive your return product (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).