Online Event Help

This tutorial will address some of the issues encountered when using CHM’s online event platform. Please click on any of the subjects below to find out more.

 


 

Problems logging in to your CHM online event

 

Make sure you are logging in at the correct location.

For Schools of Healing Prayer®, Journey to Healing, Internship, and most other online events, do not log in to the CHM website. You will need to log in here: https://schoolofhealingprayer.teachable.com/

Click “Log in” in the upper, right hand corner of the page.

 

Make sure you are using the email address you used to register.

Many of us have several different email addresses. The only email address that will allow you to enter the event is the email address you used when you registered for the event. If you are unsure which email you used to register, take a look at your registration email; it will have been sent to the email address we have on file for you. This is the email address you should use.

 

Make sure you are using the correct password.

This is the most common issue people have when logging in. In the password field, make sure to type the password provided for you in the registration email exactly as it appears in the email. Use the exact letters and numbers with no extra spaces. Capitalization is important. If you enter a password and the capitalization of one letter is off, the password will not work. Be sure to enter the password into the password field exactly as it appears in your registration email. TIP: When entering your password, you will only see dots or asterisks. Some internet browsers will have an eye icon (a circle with a curved line over it) on the right side of your password field. To see what you are typing, click the eye icon. This will allow you to see what you are typing.

 

I have the right location, email, and password, but I still can't log in. Now what?

Reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our offices are normally open Monday-Friday, 9:00am-4:30pm (EST). If you request help outside of our normal office hour, please be patient. We will try to assist you as soon as we can.

 


 

“Your reCAPTCHA was not valid. Please try again.”

reCAPTCHA is a program that helps protect our events platform from any unauthorized computers attempting to log in to our system to create problems. Occasionally, the reCAptcha program will mistakenly flag a real-life person and keep them from entering the online event. It is not always clear why this is happening, but here are some things you can try if you are getting a reCAPTCHA error message.

 

Try to log in again.

Try to log in in a few different times, waiting at least 5 minutes between login attempts.

 

Try resetting your password.

You can reset your password by clicking “Forgot Password?” under the Log In button. This will lead you through the process of changing your password. IMPORTANT NOTE: Once you have changed your password, this means you will need to remember and use the new password you just created to log in from then on. The original password you were given in your registration email will no longer work.

 

For desktop and laptop computers: Try using a different internet browser.

A browser is the program you use to view the internet (for example, Microsoft Edge, Google Chrome, Firefox, Safari). If you only have one browser, you can download one for free. We do not recommend using Internet Explorer since Microsoft has stopped supporting this browser. We recommend:

Google Chrome

Firefox

 

Clear your internet history.

In some situations, it may be necessary to delete all of the data your computer has saved about the internet sites you have visited (including ours). To delete this data, choose one of the options below and follow the instructions:

I am using a desktop or laptop computer

I am using a smart phone or tablet

 

If you are still having problems

Reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our offices are normally open Monday-Friday, 9:00am-4:30pm (EST). If you request help outside of our normal offices house, please be patient. We will try to assist you as soon as we can.

 


 

I have logged in to the event platform, but I do not see any videos.

 

If you have successfully logged in to the event platform, but do not see any videos inside the individual lessons, it’s possible your browser may be outdated. An internet browser (Microsoft Edge, Google Chrome, Firefox, Safari) is the program you use to access the internet and CHM’s online events. We do not recommend using Internet Explorer since Microsoft has stopped supporting this browser. You may need to either update your current browser or download a new one. If you would like to update your browser, click here. For some, it may be easier to download an entirely new browser. If you choose to download a new browser, you will need to use the new browser to access our online event from here on out. We recommend:

Google Chrome

Firefox